21.09.2017 | KPMG Law Insights

Litigation & Arbitration – Digital Legal Advice Forces Companies to Rethink

Digital legal advice forces companies to rethink

Good for the consumer – challenging for companies – more and more mass action portals have emerged in recent years. Legal departments and law firms need to adapt to this. Legal tech is a central topic here.

Promising times are dawning for customers who have lost capital on securities, for example, or who feel they have been misadvised when buying a car. Today, specialized young companies offer them legal prosecution at a flat rate. They use databases and algorithms and are as cost-effective as they are promising. Injured parties hope to obtain their rights quickly, easily and conveniently.

Companies not prepared for wave of lawsuits

For the defendant companies, however, this development is a challenge to which they cannot respond appropriately in the structures to which they have been accustomed. This can have fatal consequences, as incorrect or late responses and missed deadlines can result in financial losses and damage to the company’s reputation. Legal departments and law firms find themselves overwhelmed, because they are often neither staffed nor technically prepared for this challenge.

Arivision of labor & standardization

In such a scenario, the traditional legal manufactory has no future. Structured legal project and process management by lawyers trained for this purpose is necessary here, with which standardized complaints can be responded to quickly and efficiently as standard. This project management is used to control the flow of work in the office or department and to coordinate tasks in a meaningful way.

A so-called shared delivery center (SDC) can also be an essential part of efficiently handling mass claims. There, colleagues with the appropriate technological training carry out standardized preliminary work, collect the necessary information for legal processing, control the flow of information and maintain the necessary databases. Lawyers in this model focus on purely legal issues. These services can also be outsourced to external providers – an important aspect because so far only a few law firms and even fewer companies have set up such a department themselves.

Rapid relearning necessary

Legal departments and lawyers in companies should quickly rethink and reorganize their processes. To do this, it is necessary to create an internal awareness of the problem, train employees and set up appropriate structures, databases and processes. Only well armed can the challenges posed by mass litigation be mastered.

Explore #more

13.06.2024 | Press releases

Handelsblatt and Best Lawyers honor KPMG Law Experts

Best Lawyers has once again identified the best commercial lawyers in Germany for 2024 exclusively for Handelsblatt. A total of 28 lawyers were honored by…

27.05.2024 | KPMG Law Insights

Agreement on ecodesign regulation: products to become more sustainable

After lengthy negotiations, the Council and Parliament of the European Union reached a provisional agreement on the Ecodesign Regulation on the night of December 5,…

22.05.2024 | KPMG Law Insights

The AI Act is coming: EU wants to get a grip on AI risks

For many people, artificial intelligence (AI) is the great hope for business, healthcare and science. But there are also plenty of critics who fear the…

17.05.2024 | KPMG Law Insights

Podcast series “KPMG Law on air”: When the family business is to be sold

Around 38,000 family businesses are currently handed over each year. In most cases, the change of ownership takes place within the family. But more and…

03.05.2024 | KPMG Law Insights

Doubts about inability to work? What employers can do

The certificate of incapacity for work (AU certificate) serves as proof of incapacity for work due to illness. However, only if the certificate meets certain…

27.03.2024 | KPMG Law Insights

EU Buildings Directive: life cycle greenhouse potential becomes relevant

On March 12, 2024, the EU Parliament approved the amendment to the EU Buildings Directive. The directive obliges member states and, indirectly, building owners and…

19.03.2024 | Business Performance & Resilience, KPMG Law Insights

CSDDD: Provisional agreement on the EU Supply Chain Directive

The EU member states agreed on the CSDDD, the EU Supply Chain Directive, on March 15, 2024. Germany abstained from the vote. Negotiators from the…

21.02.2024 | KPMG Law Insights, KPMG Law Insights

The Digital Services Act – what does it mean for companies?

The Digital Services Act (DSA) is a key component of the EU’s digital strategy and came into force on November 16, 2022. As a regulation,…

15.02.2024 | KPMG Law Insights

Data compliance management: How to implement it in practice

Part 3 of the article series “Professional tips for data compliance management”   The third part of this series of articles deals with data compliance

14.02.2024 | Business Performance & Resilience, PR Publications

Guest article in ZURe: Monitoring the implementation of the LkSG

The current issue of ZURe (p. 20 ff.) contains a guest article by KPMG Law Partner Thomas Uhlig (Head of General Business and Commercial Law),…


Dr. Konstantin von Busekist

Managing Partner
Head of Global Compliance Practice
KPMG Law EMA Leader

Tersteegenstraße 19-23
40474 Düsseldorf

tel: +49 211 4155597123

Philipp Glock, LL.M.

Solution Line Head Legal Corporate Services
Head of IT & Innovation

Heidestraße 58
10557 Berlin

tel: +49 341 22572529

© 2024 KPMG Law Rechtsanwaltsgesellschaft mbH, associated with KPMG AG Wirtschaftsprüfungsgesellschaft, a public limited company under German law and a member of the global KPMG organisation of independent member firms affiliated with KPMG International Limited, a Private English Company Limited by Guarantee. All rights reserved. For more details on the structure of KPMG’s global organisation, please visit

 KPMG International does not provide services to clients. No member firm is authorised to bind or contract KPMG International or any other member firm to any third party, just as KPMG International is not authorised to bind or contract any other member firm.