14.10.2020 | Press releases

KPMG Law assists legal departments with digital transformation

With its new global service “Legal Operations Transformation Services”, KPMG Law advises legal departments on the digitization and automation of their internal processes.

Legal departments are under increasing pressure to make their organization and processes more efficient and, in the process, to digitize and automate certain areas. This development has gained significant momentum with the COVID 19 pandemic. KPMG Law supports its clients worldwide in this transformation, both in terms of global coverage and in the implementation of cross-border strategies.

“The goal of the transformation is to achieve significant and measurable improvements for legal departments across all key performance indicators (KPIs),” explains Philipp Glock, one of the two Co-Heads Legal Process & Technology at KPMG Law in Germany. “These include productivity, customer satisfaction and quality – all criteria that are critical for businesses in the current climate.” This new unit will enable KPMG Law to implement large-scale projects and mass proceedings much more efficiently and in a technology-based manner, while continuing to handle highly complex legal issues individually with the required level of detail, according to Germany head Mathias Oberndörfer.

In the global KPMG network, the offering is based not only on legal expertise , but also involves economists and tax experts, IT and legal tech specialists, data scientists, and process and operations experts as needed. “We leverage all the strengths of KPMG’s professionals from a wide range of disciplines,” adds Andreas Bong, Co-Head Legal Process & Technology, “such as Lean Six Sigma, Human-Centred Design and Systems Thinking.”

In addition to the German partners Philipp Glock and Andreas Bong, the core team includes Nicola Brooks (Great Britain), Eric Gorman (USA) and David Murray (China). They set the framework for complex requirements such as global entity management or mass procedures. In the last two years alone, KPMG member firms worldwide have achieved cost savings of more than €170 million with a range of services including process optimization, automation, contract lifecycle management and managed services.


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